Stop Sending Experts
Across the Basin.
Send Your Expertise.
When a service tech can’t bring a machine online, your best expert shouldn’t need to drive 90 miles to help. SmartOPS™ Remote Assistance puts expert eyes and voice on every job — instantly, from anywhere.
How Field Support Works Today — and Why It Breaks
The hardest thing is knowledge — and it stays in the truck.
A tech who’s struggling has limited knowledge. A supervisor who can’t be there has no visibility. And a second expert driving out isn’t turning wrenches — they’re burning $150 an hour on a leash road. That gap between “I need help” and “help arrives” is where downtime, repeat callouts, and safety incidents live.
- Mechanical failure investigations requiring 15 people on-site — all travelling
- Experienced techs spending hours driving to assist a colleague instead of working
- Near-misses and JSA gaps when a tech proceeds without proper guidance
- No documented record of the remote guidance given — invisible to management
- Lone worker policies broken when the second person can’t get there fast enough
SmartOPS™ Remote Assistance
A purpose-built remote collaboration platform for industrial field teams. Your expert sees what the tech sees, guides the fix in real time, and every moment is timestamped and logged — automatically.
What Changes When Help Arrives in Seconds
- ✓Investigation teams review equipment failures remotely — no flights, no hotels
- ✓3 levels of management can aid one tech without dropping everything else
- ✓Less experienced techs ramp 50% faster with real-time expert guidance on the job
- ✓Corporate safety directors get full visibility without a surprise visit
- ✓Every session produces a report — timestamped, auditable, shareable with clients
- ✓Near-miss moments captured visually — better evidence, better learning
From Fault to Fixed — Five Steps
No complex setup. No new hardware. SmartOPS runs on the mobile devices your techs already carry.
Tech Raises a Support Request
From the field, the technician logs the fault and requests remote expert assistance — directly within SmartOPS. The supervisor and assigned expert are notified instantly. No phone tag, no WhatsApp chains.
Expert Joins the Live Session
The remote expert — whether in the office, at another site, or at home — clicks one link and joins a live video session. They see exactly what the tech sees. No travel. No waiting.
Expert Guides the Repair with Annotations
The expert draws directly on the live video — circling components, highlighting fault points, annotating steps. The tech follows guidance with both hands free on the equipment. JSA verification runs within the same session.
Key Moments Auto-Captured
Photos, annotations, chat messages, and action logs are captured automatically throughout the session — timestamped, attributed, and stored. No manual reporting required from the tech.
Session Closes with a Complete Report
The session automatically generates a structured report — fault description, guidance given, photos taken, technician and expert IDs, and timestamps. Available to all management levels immediately. Share with clients as evidence of corrective action.
Built for Teams Where Distance is the Problem
If your field techs are dispersed, your equipment is complex, and expert travel costs money — SmartOPS Remote Assistance was built for you.
Live in 7 Days — No New Hardware Required
SmartOPS runs on the mobile devices your field teams already carry. Pilot-ready in one week. Scale when it’s working — cut bait if it’s not.
Remote Assistance Insights
Practical thinking for operations leaders managing dispersed field teams.
ROI & Cost Reduction
Every hour a service technician drives to assist a colleague instead of turning wrenches is $150 in pure labour cost with zero output. Here’s how to quantify it — and eliminate it.
Field Operations
One area, five different communication platforms, technicians required to document every move into each one. How this fragmentation creates safety gaps — and what replaces it.
Incident Management
When a mechanical failure of a certain grade triggers an investigation, why fly 15 people to site? Remote observation gives every stakeholder the same view — without the travel time or idleness cost.
Ready to Put Expert Eyes
On Every Field Job?
Schedule a live demo and we’ll show you how SmartOPS Remote Assistance works in your specific environment — including low-connectivity field conditions.